I recently listened to an excellent TED talk by Celeste Headlee on how to have better conversations.
Conversational ability has always been an important skill, and it is becoming even more important as technology further increases the frequency and pace with which we communicate both verbally and in writing.
Here are the 3 strategies which most resonated with me:
1. Listen to understand, not reply
2. Don’t equate your experiences with their’s
3. Stay out of the weeds
You can listen to the 12 minute talk below.